Vlrru terms of service

1. Definitions

“Vlrru,” “we,” “us,” or “company” refers to Vlrru dress shop and its related operating entities.

“You” or “user” refers to the individual or entity who accesses or browses the Vlrru official website (hereinafter referred to as the “website”), uses our services, or purchases our products.

“Services” include, but are not limited to, displaying product information on the website, providing product sales services, processing orders, shipping products, providing customer consulting services, and other services related to the operation of the website.

2. Terms of service use

Acceptance of terms: By accessing the website, using our services, or purchasing products, you acknowledge that you have read, understood, and agree to all of these terms of service. If you disagree with any part of these terms of service, please do not use the website or its related services.

Changes to terms: We reserve the right to modify these terms of service at any time. Modified terms will be posted on the website, and the changes will take effect upon posting. Your continued use of the website and its related services will be deemed your acceptance of the modified terms of service. Therefore, we recommend that you review these terms of service regularly for the latest updates.

Eligibility: You must be at least 18 years of age, or the age of majority as determined by law in your jurisdiction, to use this website and its related services. If you are a minor, you must use this website and its related services under the supervision and guidance of a legal guardian, who will assume all responsibilities.

3. Product information and ordering

Product information: We strive to ensure that the product information displayed on this website (including but not limited to images, descriptions, and prices) is accurate. However, due to technical, photography, and production issues, some discrepancies May occur. The actual product you receive will be subject to change. If you discover any errors in the product information, please contact our customer service team immediately, and we will promptly verify and address the issue.

Order confirmation: After you place an order on this website, we will send an order confirmation email to the email address you provide. This email serves only as confirmation of receipt of your order and does not constitute acceptance. We reserve the right to decide whether to accept your order based on factors such as product availability, price adjustments, and system failures. If we are unable to accept your order, we will notify you by email or other means and issue a full refund (if any).

Order modifications and cancellations: Before your order is shipped, you May log in to the "my orders" page on this website and attempt to modify your order information (such as delivery address, contact number, etc.) or cancel your order. If your order has already shipped, modifications or cancellations are generally not possible. However, you May request a return after receiving the product in accordance with our return policy. For custom dress orders, once production has begun, modifications or cancellations are not possible unless there are quality issues or we agree to special circumstances.

Pricing and payment: Product prices are based on the prices displayed on this website at the time of order placement. All prices do not include any additional fees, such as taxes and shipping costs, which will be clearly displayed during the order process. You can pay using any payment method supported by this website, such as credit card, alipay, wechat pay, etc. After payment is completed, we will process your order as quickly as possible. If any problems arise during the payment process, please contact our customer service team or the relevant payment institution for resolution.

4. Product delivery

Delivery service: We work with professional logistics partners to provide you with product delivery services. Delivery time and cost vary based on factors such as your delivery address, the weight and volume of your items, and the selected shipping method. Specific delivery information will be provided when you place your order. We will do our best to ensure your items arrive within the estimated timeframe, but due to various factors affecting the logistics process (such as traffic conditions, weather, and customs clearance), actual delivery times May be delayed. We appreciate your understanding and patience.

Delivery confirmation: Upon receipt of your items, please carefully inspect the packaging for intactness and the correct quantity, style, and size of the items ordered. If you discover any defects (such as damage, missing items, or incorrect shipment), please refuse delivery and contact our customer service team immediately. By signing for the items, you acknowledge that the appearance and quantity of the items match your order. If you subsequently discover any quality issues with the items, please request a return or exchange according to our return policy.

Customs taxes and fees: For international orders, your items May be subject to customs inspection in the destination country or region during shipment, resulting in the corresponding duties, vat, consumption tax, and other customs fees. These taxes and fees are levied by the customs authorities of the destination country or region according to local laws and regulations. We cannot estimate the specific amounts in advance. Customs taxes and fees are your sole responsibility and must be paid to the local customs authorities upon customs clearance. We are not responsible for any delays in delivery or other disputes arising from customs taxes and fees, but we will do our best to assist you in resolving any issues.

5. After-sales service

Return policy: Please refer to our separate "Vlrru dress shop return policy," which details return conditions, return procedures, return time limits, and fees. When requesting a return, you must strictly adhere to this policy.

Exchange policy: For non-customized items, if the item you received has quality defects or does not match your order, you May request an exchange within [the specific number of days specified in the return policy, e.G., 14 days] of receipt. The exchanged item must be in new condition, unworn, unwashed, or altered, with all tags and labels intact, and the packaging intact. We will exchange the item for a product that meets your order requirements free of charge. If you need to exchange an item for personal reasons (such as a wrong size or dislike of the style), you will be responsible for the return shipping costs, and the exchange request must be made within [specified number of days] of receiving the item. Custom-made items are not exchanged unless there are quality issues.

Quality guarantee: We guarantee that our products will be free from defects in material and workmanship under normal use. If your product experiences a quality issue during the warranty period, please contact our customer service team immediately, and we will provide a free repair, replacement, or return, depending on the circumstances. The specific length and scope of the warranty period vary depending on the product type; please contact customer service for details. However, the following situations are not covered by the warranty:

Product damage caused by misuse, negligence, or accidental damage (such as tearing, fire, or improper washing);

Product repair or modification without our authorization;

Normal wear and tear, such as minor stains or pilling;

Product damage caused by force majeure (such as natural disasters, war, or government administrative actions).

6. User obligations

Legal use: You agree to comply with all applicable laws and regulations when using this website and related services, and not engage in any illegal, unauthorized, or infringing conduct, including but not limited to:

You will not use this website to engage in fraud, theft, intellectual property infringement, dissemination of obscene materials, slander, or other illegal or criminal activities;

You will not use any automated programs (such as scrapers or robots) to scrape data from this website or interfere with its normal operation;

You will not use this website and related services under the identity of another person;

You will not post any false, misleading, or harmful information.

Information veracity: When registering an account, placing an order, or using other services, you must provide true, accurate, and complete personal information (such as your name, contact information, and shipping address). If the information you provide is incorrect or incomplete, it May result in order processing failure, product delivery delay, or other problems, and you will be solely responsible for any resulting liability. You are also obligated to promptly update your personal information to ensure its validity.

Account security: You are responsible for properly maintaining your account and password and must not disclose them to others. If you discover a security risk to your account (such as stolen or password leaks), you must notify us immediately and take necessary measures (such as changing your password) to protect the security of your account. You will be solely responsible for any consequences arising from the use of your account by others due to your negligence.

7. Privacy protection

We take your privacy protection very seriously and will strictly comply with relevant laws and regulations to protect the security of your personal information. For detailed privacy protection measures and policies, please refer to our Vlrru privacy policy. This policy details how and for what purposes we collect, use, store, share, and protect your personal information. By using this website and related services, you consent to our processing of your personal information in accordance with this privacy policy.

8. Intellectual property

Website content: All content on this website, including but not limited to text, images, graphics, audio, video, software, trademarks, logos, etc., is protected by copyright, trademark, and other intellectual property laws and is owned by us or the relevant rights holders. Without our or the relevant rights holders' written permission, you May not reproduce, disseminate, modify, display, sell, license others to use, or otherwise infringe upon these intellectual property rights. User content: Any content you post while using this website and its related services (such as reviews, etc.) constitutes a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, translate, disseminate, and display such content for the purpose of operating, promoting, and improving this website. You also warrant that you have the legal rights to the content you post and that it does not infringe upon the intellectual property rights or other legal rights of any third party.

9. Limitation of liability and disclaimer

Limitation of liability: To the maximum extent permitted by applicable law, our liability for any direct, indirect, incidental, special, punitive, or consequential damages (including, but not limited to, lost profits, lost data, business interruption, etc.) arising from the use of this website and its related services or the purchase of goods is limited to the actual price paid by you for the goods. Even if we have been advised of the possibility of such damages, our liability shall not exceed this limit.

Disclaimer: While we strive to ensure the normal operation of this website and its related services, due to the complexity and uncertainty of internet technology, system failures, network interruptions, data loss, information errors, etc., May occur. We are not responsible for any service interruptions, delays, unavailability, or other issues caused by these reasons, but we will make every effort to restore service. Furthermore, we are not responsible for any issues resulting from the unavailability of this website and related services, or the delayed delivery of goods, due to force majeure (such as natural disasters, war, government administrative actions, hacker attacks, power outages, etc.).

10. Dispute resolution

Negotiation: If you and I have any disputes regarding the performance of these terms of service, we will first resolve them through friendly negotiation. You May contact our customer service team with a detailed description of the dispute, and we will actively communicate with you to seek a solution.

Governing law and jurisdiction: These terms of service shall govern the execution, performance, interpretation, and dispute resolution of all disputes (e.G., the mediation services of the american arbitration association). If negotiations fail, either party May initiate legal action in a people's court of competent jurisdiction.

11. Other terms

Entirety: These terms of service constitute the entire agreement between you and us regarding the use of this website and related services, and supersede all prior oral or written agreements regarding the same. Severability: If any provision of these terms of service is held invalid, illegal, or unenforceable, it will not affect the validity, legality, and enforceability of any remaining provisions. We will endeavor to modify the invalid, illegal, or unenforceable provision to bring it into compliance with law and business practices.

Waiver: Our failure to exercise or enforce any right or provision of these terms of service will not constitute a waiver of such right or provision. Unless we expressly waive such right in writing, we reserve the right to exercise such right at our option.